Q: Can I request for a virtual meeting instead?

Yes, you can. Please select ‘Virtual Meeting’ when you schedule the appointment. Team AJ will send you a follow-up to confirm the meeting details 24 hours prior to the scheduled meeting time.

Q: What are the value-added services included in my purchase?

Following your purchase, Team AJ is committed to helping you with the maintenance of your beloved Authica diamond jewellery. We offer complimentary annual cleaning and/or prong tightening for your Authica jewellery once for the next 5 years. The service takes 10-14 working days to complete. There will be a minimal fee if you wish to polish and check for prong tightening after 5 years.

Q: Do you provide free resizing service if her ring size is inaccurate?

Yes, there is a one-time FREE ring alteration service for up to 3 ring sizes within 3 months after collection, if the ring doesn’t fit well. Team AJ will provide further advice on the ring resizing request due to design limitations, etc.

Q: Do you sell loose diamond only?

Yes, we can help you select and order loose diamond(s) for your preferred jewellery designer to work on your desired style.

Q: Do you create jewellery settings only, if I were to provide a lab-grown diamond?

Unfortunately, we only create jewellery settings for Authica’s diamonds and do not use diamonds from other jewellers due to security issues.

Q: How much time is needed from order confirmation to jewellery collection for Bespoke Edit?

As we have to design your jewellery from scratch or modify it from our existing designs, an approximate 1-2 weeks may be required to produce your jewellery design drawing for your review and approval. This process can be expedited if we receive your prompt responses and are limited to no more than two rounds of revisions.

Following your approval of the design drawing, we will proceed with the craftsmanship of your bespoke jewellery, which will take about 6-8 weeks.

Q: What is your order cancellation, exchange & refund policy?

All confirmed orders are subject to a 50% deposit to secure the selected diamond(s) and initiate the jewellery creation process within 24 hours.

Cancellations made within 24 hours from order confirmation are entitled to a 100% refund of the deposit. Cancellations made within 3 days will incur a 50% forfeit of the deposit. Cancellations made after 3 days will incur a full forfeit of the deposit.

Upon the collection of your bespoke Authica jewellery, we hope you will be pleased with your purchase, as due diligence regarding details of your jewellery design has been taken care of from the beginning of your customization journey. You will also be invited to inspect the arrived goods in the presence of Team AJ to verify that your jewellery is untampered with and undamaged.

Unless the item is found to be faulty due to a manufacturing defect, Authica reserves the right to refuse a refund or exchange. In the unforeseen event of a defective product, Team AJ will strive to resolve the issue as soon as possible and return a satisfactory item of similar value as a replacement.

*Terms stated herein are by no means exhaustive and are subject to change without prior notice.